WHY WE COLLECT PERSONAL INFORMATION
You are our valued customer, and we collect and store information about you so that we can best service you. We collect information from you so that we are able to provide you with an efficient and helpful experience using our Web site and to provide you with excellent and ongoing customer service at all times.
TYPES OF INFORMATION
We define two different types of information that we may collect from you: Personal and non-personal information.
"Personal Information" refers to information that tells us who you are and which can be used to identify, contact or locate you. Examples of Personal Information include your first name together with your last name, your mailing address and/or email address, and your phone number.
Generally, we collect and store Personal Information when you use the Web site to fill out surveys, correspond with us, choose to submit testimonials, or otherwise volunteer information about yourself.
"Non-personal Information" refers to information that does not by itself identify any specific individual. Examples of Non-personal Information we may collect include demographic information, statistical information about which web pages of ours are most often visited and which of our products are either receiving the most purchases or views. We may collect Non-personal Information through any of the methods noted above as well as automatically through use of industry standard technologies discussed further below.
WHEN WE COLLECT INFORMATION
We collect the following information when the following activities occur:
1. General Correspondence with Götz Bad Ischl Skincare
We will collect and store any information you provide us with when you contact us with an enquiry or comment by email, via a Web Site form, via phone or via written correspondence. Typically the information we will store will include your name, mailing and/or email address, and the contents of your enquiry. If you already have a user account on our Web site and you have provided your email address when you make your enquiry or comment, we will be able to identify you and associate your enquiry with your user account. This helps us to maintain a thorough correspondence history with each of our customers or potential customers, and to constantly improve our services.
2. Signing up for the Newsletter
When you sign-up for our Newsletter we will store your email address and your country. You can unsubscribe from our Newsletter at any time; each Newsletter contains a link to unsubscribe.
3. Browsing the Web Site
We may collect Non-personal information as you browse the Web Site. This information may include referring URLs, your IP address, which browser you used to browse the Web site with, information regarding your domain server, the location of your server, the specific pages you viewed and the order you viewed them in during your visit. This information is strictly non-personal. It is, thus, anonymous data.
HOW WE COLLECT INFORMATION
We collect information when you provide it (either over the phone, in written communication, by email, by completing Webforms or simply using Web Site functionality), but we may also use certain industry-standard technologies to automatically handle and collect non-personal data, including:
2. Server Logs
Each time you access the Web Site our server will log your IP address. This information in non-personal, and is not recorded.
HOW WE SAFEGUARD YOUR INFORMATION
We do not encrypt our email correspondence with you (including automated emails our Web Site may send to you), and these communications are therefore more vulnerable to interception. You hereby acknowledge that Götz Bad Ischl is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorised manner.
HOW YOU CAN HELP BY PROTECTING YOURSELF
Please be careful and responsible whenever you are online. Our Web Site contains links to third parties who may collect information directly from you. Each of the web sites linked from the Web Site have separate privacy policies and data collection practices, independent of Götz Bad Ischl 's, and we have no responsibility or liability for these independent policies or actions. Götz Bad Ischl is not responsible for the privacy practices or the content of such web sites nor do we make any warranties or representations about the contents, products or services offered on such web sites or the security of any information you provide to them. In addition, it is important to keep us updated with your most current contact information. You may ask us in writing via mail or email to have the information updated.
DISCLOSURE OF INFORMATION
We may also be required by law enforcement or judicial authorities to provide Personal Information to the appropriate government authorities. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Moreover, we may use or release account information and Personal Information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions of Use or to protect the rights, property and safety of our users, others and ourselves.
YOUR ACCESS TO YOUR OWN PERSONAL INFORMATION
Upon written request, we will use reasonable efforts to allow you to update or correct Personal Information previously submitted but only to the extent such activities will not compromise privacy or security interests. Also, upon a user's written request, we will functionally delete the user and his or her Personal Information from the database(s) where such information is stored; however, it may be impossible to delete a user's entry without some residual information being retained because of the nature in which backups and archives of data are maintained.
CHANGES TO THIS POLICY